FAQ

Frequently Asked Questions

Please contact us if the following information is not helpful!

Is an annual subscription worth it?

Absolutely! You get total access to all kinds of content not available to non-members. This includes real-time access to all matches, condensed duals and matches, exclusive interviews, technique videos, behind-the-scenes content, community features, and more. And it's only $24 per year!

Can I access CLAW Total Access on my phone?

Yes! One of the best things about CLAW Total Access is that you can access on your computer, phone, tablet or smart TV.

How do I update my billing information?

To update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.